Afriland First Bank Côte d'Ivoire – Website

F.A.Q

BANK ACCOUNTS

  • Option 1 : Go to the branch and pick up an information sheet. Fill it out with your name, account number, today’s date, and the time period you want information about. Then give it to the greeter or your manager..
  • Option 2 : Use First Bank’s internet banking solutions: E-first and Sara. Subscribe to these services to
    Get your information directly on your smartphone (available for Android and iOS) 24 hours a day.

This amount represents a minimum deposit that remains in account. It will only be returned to the customer at the time of the closing of the his account.

No, it is not possible to make a transfer from a savings account, as its purpose is to help build up
savings. On the other hand, First Bank allows transfers to a savings account.

Unlike a blocked account, a savings account is a current account, i.e. the customer can withdraw from the account at any time make a withdrawal. This is not the case for a blocked account, also known as a term deposit account. As soon as the Blocked account, the customer decides to block his savings to withdraw them on a well-defined date.

  • Option 1 : Go to the branch and pick up an information request form. Fill it out by indicating your
    name, your account number, today’s date, and the period you want information about.
    Then give it to the receptionist or your manager.
  • Option 2 : Use First Bank’s internet banking solutions: E-first and Sara. Subscribe to these services to
    Get your information directly on your smartphone 24 hours a day.

The processing time for a cheque remittance varies depending on the type of cheque. For a wallet cheque, the
Treatment takes 24 hours. For a cleared cheque, the duration varies between 24 and 72 hours, depending on the time of deposit of the cheque.

 

  • Interest rate: 3.5%
  • Interest Recognition: Applicable at year-end
  • Maintenance costs: (To be consulted in the bank’s conditions)
  • 2 passport photos of the same print run
  • The location plan
  • A CIE or SODECI invoice
  • In addition to these documents, the opening of a savings account requires a minimum deposit of 25,000 CFA francs.

The client must be an adult or an emancipated minor. The documents to be provided are:

  • Photocopy of up-to-date ID card or passport

BANK CARDS

The Visa card acceptance network is more extensive in Europe, America and Africa, while the Mastercard is more extensive in Asia. You will need to take this difference into account when purchasing a card international. Mastercard is accepted in 210 countries, while Visa is accepted in 200 countries.

FIRST PLATINUM (MASTERCARD)

  • Withdrawal limit per day: 2,500,000 CFA francs (WAEMU zone)
  • Payment limit per day: 3,000,000 FCFA (WAEMU zone)
  • Withdrawal limit per day: 3,500,000 CFA francs (Outside the WAEMU zone)
  • Payment ceiling per day: 4,000,000 CFA francs (Outside the WAEMU zone)
    – Validity: 3 years

FIRST GOLD MASTERCARD

  • Withdrawal limit per day: 1,500,000 CFA francs (WAEMU zone)

  • Payment limit per day: 2,000,000 FCFA (WAEMU zone)

  • Withdrawal limit per day: 2,500,000 CFA francs (Outside the WAEMU zone)

  • Payment ceiling per day: 3,000,000 CFA francs (Outside the WAEMU zone)
    Validity: 3 years

     


ESSIKA

  • Current account payment limit: 1,000,000 FCFA / Month
  • Current account withdrawal limit: 150,000 FCFA / Day; 500,000 FCFA / Week
  • Savings account withdrawal limit: 200,000 FCFA / Month
    Validity: 3 years

Contact the card service to retrieve a card subscription form. Fill it out and drop it off at

the agent in charge of the cards.

  • Mastercard Gold: 70,000 FCFA / year
  • Mastercard Platinum: 120,000 FCFA / year

Contact the electronic payment department to request a new PIN.

  • Card swallowed or captured: When the ATM swallows the card, the customer goes to the branch to request the return. The branch manager identifies the cardholder’s branch and sends a request to the electronic payment office to examine the reason for the swallowing and processing the card.
  • Lost swallowed card: In case of loss, the customer can ask to put a stop on his card. To do this, he must

make a written or telephone request to the head of the agency. The documents to be provided are:

    • Declaration of loss
    • Objection request
    • Card Replacement Request

LOANS

The time limit depends on the company/employer. For civil servants, this period may
Extend up to 8 years.

  • Be an employee or a civil servant
  • Have a special current or deposit account at Afriland First Bank CI
  • Have a seniority of at least 3 months with a regular salary over these 3 months

REMOTE BANKING PRODUCTS

Bank commissions are determined according to the type of transaction. A price list is available in the Afriland First Bank CI branches and on their website.

Visit an agency to sign up for the subscription. Once your account is linked to your Mobile Money service, You will be able to carry out your operations with complete peace of mind.

To prevent unauthorized use of your accounts by a third party with access to your phone or tablet.

After three incorrect attempts to enter the password/PIN, access is blocked for security reasons. Contact your nearest First Bank branch or a bank agent to obtain a new PIN/password.

You can send an email message via the “complaints” menu in your Sara Money account in
application. You will receive a response within two business days. You can also go to
nearest First Bank branch.

In the “settings” menu of your Sara Money account, use the “Change PIN” function. Enter your
current PIN/password, then the new 4-character PIN/password, and confirm it. Click
button on “Submit” to complete the process.

The Tontine menu allows people from the same circle to form a tontine via the Sara Money application. The

members can contribute and the designated beneficiary receives the prize pool validated by the administrators.

The QR Code is an advanced version of the barcode, guaranteeing increased security and reliability for your transactions.

The OTP (One Time Password) is a one-time password used to complete an initiated transaction. Each

transaction requiring a movement of funds requires a single OTP.

A validated funds transfer cannot be reversed. Be sure to double-check the information before validating a
transaction.

In the “Transfer of funds” menu, select the type of transfer you want, fill in the required fields and confirm operation.

Yes, you can debit your bank account to credit your Sara Money account and vice-versa.

Yes, you can link one or more of your bank accounts to your Sara Money account.

You can access Sara Money from anywhere in the world with an internet connection and the
Ability to receive SMS.

Sara Money’s services are accessible 24/7, allowing banking operations at any time and in any
place.

Visit a First Bank branch or bank agent to receive a new PIN.

Yes, your login settings are strictly personal and confidential. Never share it with anyone

either.

Download and install the SARA app, then activate your branch account with a temporary PIN received via SMS.
Then change this PIN to further secure your account.

Go to an Afriland First Bank CI branch with a copy of your identity document, fill out a
subscription, or go to a bank agent for activation.

Any adult, whether or not they have a bank account with First Bank, can subscribe to Sara Money subject to

conditions set by the bank.

Yes, you can make payments and credit purchases through your mobile phone with Sara Money.

Sara Money is Afriland First Bank’s virtual wallet and is part of the SARA app available on
PlayStore and AppStore.

Yes, this feature will be available in Sara Banking soon.

Yes, the inter-account transfer feature allows you to transfer funds to your First Bank accounts.

A credit transfer that has been validated cannot be cancelled unless it is a standing order. Contact your manager for any

modification.

Yes, the default daily limits are 2,000,000 FCFA for transfers.

In the “Transfers” menu, select the account to be debited, enter the account to be credited, the amount and the reason for the
transaction, and then commit the operation.

Yes, all necessary measures are taken to secure your remote operations, including the use of
SSL and personal identifiers.

In the “settings” menu of your SARA Banking account, use the “Change PIN” function, then follow
Instructions for changing your password.

Visit an Afriland First Bank branch or bank agent to receive a new password

temporary.

Sara Banking requires the opening of a bank account, while Sara Money is a virtual wallet without this
obligation.

The services available through the SARA Banking app are accessible 24/7, allowing you to make your
banking transactions through this channel at any time and in any place provided that you have access to an internet connection and that
your mobile phone can receive SMS messages from the number with which you registered for the app. Sales
of your accounts and transaction history are always up to date regardless of when you log in.

MONEY TRANSFER

The recipient of the money transfer is the only person who can collect the money sent. He must present a document and the 8-digit reference number. To further protect yourself, preserve the confidentiality of all information.

The money is available within minutes after the transfer has been sent with no matter how you pay.
The duration of the transfer is given as a guide, subject to the opening hours of the MoneyGram point of sale in reception and local regulations.

You will need the following:

  • A valid ID recognized by local authorities
  • The 8-digit reference number. Ask for this number from the person who sent you the funds.

Note: The name indicated by the sender on the transfer receipt must match perfectly on your ID presented Requirements vary by country.

    • Make sure you have the correct 7-digit transfer reference number.
    • Make sure the recipient presents identification with a photo ID and that the name on the
    • The ID is the name you provided when sending the funds.

N.B : Your name on the transfer receipt must perfectly match your name as it appears on your government-issued ID.

Contact our reception agents to check if the beneficiary’s country allows reception in several
currency.

Funds can be withdrawn within minutes of sending. Regardless of the payment method used

  • Make sure you have the correct 7-digit transfer reference number.
  • Make sure the recipient presents identification with a photo ID and that the name on the
    The ID is the name you provided when sending the funds.
  •  

N.B : Your name on the transfer receipt must perfectly match your name as it appears on your coin
of official identity.

Contact our reception agents to check if the beneficiary’s country allows reception in several
currency.

Funds can be withdrawn within minutes of sending. Regardless of the payment method used

NETWORK

From Monday to Friday, our branches are open from 08:30 to 16:45.
On Saturdays, the main branch in the Plateau is open from 09:00 to 10:00 and the other branches from 09:00 to 4:00 p.m.